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iTrack Enterprise HelpDesk
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Description of iTrack Enterprise HelpDesk
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iTrack Enterprise is a database for tracking, reporting, and analyzing internal user or externalcustomer support incidents. With iTrack you can record support and maintenance incidents, categorize and prioritize them, sort or filter by any criteria, print reports, and notify staff and customers by email.
iTrack Enterprise is a full featured help desk system designed for organizations that support products or software for internal users or external customers. It has all the features of iTrack Workgroup, and adds bug, contact, client, product, and license databases. Typical users include software developers, government agencies, manufacturers, banks, MIS departments, and other companies that support internally developed products or external customers.
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